Rely on a crowdsourcing website to communicate with customersCollecting customer feedback using only an email address can cause major problems for small and medium-sized businesses. In addition to hiring more employees to sift through hundreds or thousands of email to find the best ideas and comments, customers begin to question whether a business is really listening to their thoughts and feelings due to long response times.
Reduce the time it takes to review customer feedback by integrating customer feedback options provided by a website dedicated to crowdsourcing. These sites provide an interactive forum options for customers to leave comments and ideas. Reduce the time spent sifting through email after email. Customers vote on which ideas are the best - these ideas are pushed to the top of the list. Get more done without sacrificing manpower or customer loyalty.
Signup for a crowdsourcing website.