Add customer feedback tools to your websiteAfter creating a customer feedback form, use feedback tools such as online discussions, voting, and categories to enhance the user experience. Online discussions not only provide additional marketing and sales information for you, but also provide a forum for customers to interact with each other. Join in on the discussions or just watch and monitor them. Allow customers to vote on ideas they feel are the best. Limit voting so only the best ideas are highlighted.
Finally, create categories for customers to submit comments. Categories may include any aspect of your business including product or service suggestions or complaints, customer service, product or service quality, improvements or other categories that pertain specifically to your business.
Find out more about our customer feedback tools.